1599 Dugald Rd #7
8:00am - 5:00pm Mon - Sun
204-819-9610
support@tidyster.com
1599 Dugald Rd #7
8:00am - 5:00pm Mon - Sun
204-819-9610
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Home » Faqs

Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Tidyster

 

General Questions

How can I get a quote?–+

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

We send two maids to clean your home, and on occasion we may send a third depending on the demands of the day.

Absolutely! We strive to accommodate your schedule and preferences as much as possible. Simply let us know your preferred dates and times, and we'll do our best to accommodate them.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

It's entirely up to you. Many of our clients prefer to be present during the first cleaning to provide instructions and access to their home. However, it's not necessary for subsequent cleanings as long as we have access to your home.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?–+

While same-day cleaning appointments may be available depending on our schedule and availability, we recommend scheduling in advance to secure your preferred date and time. Please contact us, and we'll do our best to accommodate your request.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Yes, you can book multiple cleaning appointments in advance to ensure ongoing service and peace of mind. Whether you need a set schedule for the coming months or occasional cleanings throughout the year, we'll work with you to create a plan that meets your needs.

We understand that unexpected circumstances can arise. If you need to reschedule or cancel your cleaning appointment, please notify us at least [insert timeframe, e.g., 24 hours] in advance to avoid any cancellation fees. We'll be happy to accommodate your request and find a new appointment time that works for you.

While we cannot guarantee an exact arrival time due to factors such as traffic and the duration of previous appointments, we do offer arrival time windows to give you an idea of when to expect our cleaners. We'll strive to arrive within the specified window and keep you informed of any delays.

Cleaning Questions

What cleaning services do you offer? –+

We offer a wide range of cleaning services, including regular maintenance cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialized cleaning for specific areas like kitchens and bathrooms.

Yes, we pay attention to detail and thoroughly clean hard-to-reach areas like ceiling fans, light fixtures, and baseboards. We ensure that every corner of your home receives the attention it deserves, leaving no dust or dirt behind.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We take the safety and well-being of our clients and staff seriously. We follow all recommended guidelines and protocols, including wearing masks, practicing social distancing, and using effective disinfection techniques to minimize the risk of transmission.

Whenever possible, we strive to assign the same team of cleaners to your home for consistency and familiarity. However, there may be occasions when scheduling conflicts or unforeseen circumstances require us to send a different team. Rest assured, all our cleaners are trained professionals who adhere to the same high standards of quality and service.

The duration of the cleaning process depends on various factors such as the size of your home, the level of cleaning required, and any additional services requested. We'll provide you with an estimated time frame based on your specific circumstances.

Yes, we understand that every home is unique, so we offer customizable cleaning plans tailored to your specific needs and preferences. Whether you need a one-time deep clean or regular maintenance cleaning, we'll work with you to create a plan that suits your lifestyle.
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